Skip to content
GitLab
Projects Groups Topics Snippets
  • /
  • Help
    • Help
    • Support
    • Community forum
    • Submit feedback
    • Contribute to GitLab
  • Sign in
  • Genesys Backend Genesys Backend
  • Project information
    • Project information
    • Activity
    • Labels
    • Members
  • Repository
    • Repository
    • Files
    • Commits
    • Branches
    • Tags
    • Contributor statistics
    • Graph
    • Compare revisions
  • Issues 24
    • Issues 24
    • List
    • Boards
    • Service Desk
    • Milestones
  • Deployments
    • Deployments
    • Releases
  • Packages and registries
    • Packages and registries
    • Container Registry
  • Monitor
    • Monitor
    • Incidents
  • Analytics
    • Analytics
    • Value stream
    • Repository
  • Wiki
    • Wiki
  • Activity
  • Graph
  • Create a new issue
  • Commits
  • Issue Boards
Collapse sidebar
  • Genesys PGRGenesys PGR
  • Genesys BackendGenesys Backend
  • Issues
  • #562
Closed
Open
Issue created Dec 17, 2020 by Matija Obreza@mobrezaOwner

FTP Service not functional

Users are reporting problems accessing the Genesys FTP service:

image

13:55:01 Status:      	Logged in
13:55:01 Trace:       	Measured latency of 86 ms
13:55:01 Status:      	Retrieving directory listing...
13:55:01 Command:	PWD
13:55:01 Response: 	257 "/" is current directory.
13:55:01 Command:	TYPE I
13:55:01 Response: 	200 Command TYPE okay.
13:55:01 Command:	PASV
13:55:01 Response: 	227 Entering Passive Mode (52,58,138,164,178,66)
13:55:01 Trace:       	Binding data connection source IP to control connection source IP 192.168.14.23
13:55:01 Trace:       	Trying to resume existing TLS session.
13:55:01 Command:	MLSD
13:55:01 Response: 	150 File status okay; about to open data connection.
13:55:01 Trace:       	TLS Handshake successful
13:55:01 Trace:       	TLS Session resumed
13:55:01 Trace:       	Protocol: TLS1.3, Key exchange: unknown, Cipher: AES-256-GCM, MAC: AEAD
13:55:01 Error:        	Received TLS alert from the server: User canceled (90)
13:55:01 Error:        	Could not read from transfer socket: ECONNABORTED - Connection aborted
13:55:01 Response: 	226 Closing data connection.
13:55:01 Error:        	Failed to retrieve directory listing
13:56:01 Status:      	Connection closed by server

The same happens when trying to connect to local Genesys:

# Enable FTP on port 8021
repository.ftp.port=8021
57:57 Command:	PASV
13:57:57 Response: 	227 Entering Passive Mode (127,0,0,1,9,7)
13:57:57 Trace:       	Binding data connection source IP to control connection source IP 127.0.0.1
13:57:57 Trace:       	Trying to resume existing TLS session.
13:57:57 Command:	MLSD
13:57:57 Response: 	150 File status okay; about to open data connection.
13:57:57 Trace:       	TLS Handshake successful
13:57:57 Trace:       	TLS Session resumed
13:57:57 Trace:       	Protocol: TLS1.3, Key exchange: unknown, Cipher: AES-256-GCM, MAC: AEAD
13:57:57 Error:        	Received TLS alert from the server: User canceled (90)
13:57:57 Error:        	Could not read from transfer socket: ECONNABORTED - Connection aborted
13:57:57 Response: 	226 Closing data connection.
13:57:57 Error:        	Failed to retrieve directory listing
Assignee
Assign to
Time tracking