FTP Service not functional
Users are reporting problems accessing the Genesys FTP service:
13:55:01 Status: Logged in
13:55:01 Trace: Measured latency of 86 ms
13:55:01 Status: Retrieving directory listing...
13:55:01 Command: PWD
13:55:01 Response: 257 "/" is current directory.
13:55:01 Command: TYPE I
13:55:01 Response: 200 Command TYPE okay.
13:55:01 Command: PASV
13:55:01 Response: 227 Entering Passive Mode (52,58,138,164,178,66)
13:55:01 Trace: Binding data connection source IP to control connection source IP 192.168.14.23
13:55:01 Trace: Trying to resume existing TLS session.
13:55:01 Command: MLSD
13:55:01 Response: 150 File status okay; about to open data connection.
13:55:01 Trace: TLS Handshake successful
13:55:01 Trace: TLS Session resumed
13:55:01 Trace: Protocol: TLS1.3, Key exchange: unknown, Cipher: AES-256-GCM, MAC: AEAD
13:55:01 Error: Received TLS alert from the server: User canceled (90)
13:55:01 Error: Could not read from transfer socket: ECONNABORTED - Connection aborted
13:55:01 Response: 226 Closing data connection.
13:55:01 Error: Failed to retrieve directory listing
13:56:01 Status: Connection closed by serverThe same happens when trying to connect to local Genesys:
# Enable FTP on port 8021
repository.ftp.port=802157:57 Command: PASV
13:57:57 Response: 227 Entering Passive Mode (127,0,0,1,9,7)
13:57:57 Trace: Binding data connection source IP to control connection source IP 127.0.0.1
13:57:57 Trace: Trying to resume existing TLS session.
13:57:57 Command: MLSD
13:57:57 Response: 150 File status okay; about to open data connection.
13:57:57 Trace: TLS Handshake successful
13:57:57 Trace: TLS Session resumed
13:57:57 Trace: Protocol: TLS1.3, Key exchange: unknown, Cipher: AES-256-GCM, MAC: AEAD
13:57:57 Error: Received TLS alert from the server: User canceled (90)
13:57:57 Error: Could not read from transfer socket: ECONNABORTED - Connection aborted
13:57:57 Response: 226 Closing data connection.
13:57:57 Error: Failed to retrieve directory listing