Feature Request : Web order status page, for orders requested thru Genesys
@mobreza it would be helpful to add a web order status page in Genesys so that requestors can check the progress of their orders. Additionally, the order confirmations that you send by email can include a link to the order status page.
Also, the type of notification the requestor receives depends on the contact information they enter at checkout. If the requestor enters a phone number at checkout, then they receive an order confirmation by SMS. If a requestor enters an email at checkout, then they receive an order confirmation by email, followed by order and shipping updates. Order and shipping updates are not sent by SMS.